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The Jackie Christie, Inc. Return/Exchange Policy
We
want you to enjoy what you've ordered, however you may return
for a refund or exchange. We will gladly accept your return of
any unwashed, unworn or defective merchandise with the tags still
attached within 14 business days. We will send you another color,
a new size or an entirely different style. If you'd rather have
a refund, we'll take care of that, too. We do have two different
policies so please make sure you are familiar with both before
ordering.
Return/Exchange policy for Women’s Apparel, Men’s
Apparel, Home/Décor Items:
For returns: Place the merchandise in a box with your
original invoice or store receipt, then send the box back to us
via insured mail
to the address below. All merchandise purchased
with a promotional discount will be refunded for the price paid.
Please allow 1-2 billing cycles from the day you return your package
for your account to be credited.
For exchanges: Using the original invoice, please
circle the item you wish to exchange and list the item you wish
to replace it with. Then, include the invoice along with your
merchandise in a box and ship it to the address below
via insured mail.
We will send in-stock items to you right
away. We will charge your credit card for the new merchandise
and process your credit for returned merchandise as soon as we
receive it.
All returns and exchanges should be shipped via insured mail to:
ATTN: Returns
4120 Douglas Blvd. #306-321
Granite Bay, CA 95746
Return/Exchange Policy for Private Collection and Personalized
Items:
Because these items are made to order and are one of
a kind, they are
non-refundable/non-exchangeable
unless they are found to be defective. If you have a question
concerning this policy, please call 1-888-733-7105.
Things to keep in mind...
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